Your right to cancel your order and return goods

Under the Distance Selling Regulations you have the legal right to cancel your order within 28 days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your order nor will you have to pay any penalty. However, you must notify us at hello@hadrianshighway.co.uk if you wish to cancel your order.

If you have received the goods before you cancel your order then you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.